An Investigation of Managerial Competencies and Business Success in MTN Nigeria, Plateau State
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Background of the Study
Managerial competencies refer to the skills, knowledge, and behaviors that enable managers to lead effectively and drive business success. These competencies include leadership skills, decision-making abilities, problem-solving expertise, and strategic planning (Adewale & Chukwuma, 2024). In the telecommunications sector, where competition is intense, managerial competencies play a critical role in sustaining growth, improving customer satisfaction, and achieving organizational goals.
MTN Nigeria, one of the country’s leading telecommunications companies, operates in a fast-evolving industry characterized by technological advancements and market disruptions. The effectiveness of its managerial team in Plateau State significantly influences business performance, service delivery, and employee productivity (Olu & Hassan, 2023).
This study explores the relationship between managerial competencies and business success at MTN Nigeria, Plateau State. It aims to identify the key managerial competencies required for sustaining a competitive advantage and enhancing operational efficiency.
Statement of the Problem
Despite the importance of managerial competencies, many organizations face leadership gaps that hinder business growth. At MTN Nigeria, managers may struggle with adapting to market changes, handling customer expectations, and implementing innovative strategies (Okafor & Adeyemi, 2024). Without strong managerial competencies, businesses risk inefficiencies, high employee turnover, and declining profitability.
While studies have explored the impact of leadership on business performance, there is limited research on how specific managerial competencies influence business success in the telecommunications sector. This study addresses this gap by investigating managerial effectiveness in MTN Nigeria, Plateau State.
Objectives of the Study
1. To identify key managerial competencies required for business success in MTN Nigeria.
2. To examine the relationship between managerial competencies and business performance.
3. To evaluate challenges in managerial competency development.
Research Questions
1. What are the key managerial competencies for business success at MTN Nigeria?
2. How do managerial competencies impact business performance?
3. What challenges exist in developing managerial competencies?
Research Hypotheses
1. Managerial competencies significantly influence business success.
2. Strong leadership skills enhance business performance.
3. Challenges in managerial competency development hinder business growth.
Scope and Limitations of the Study
The study focuses on MTN Nigeria, Plateau State, and examines managerial competencies in relation to business success. A limitation is the study's focus on one company, making it difficult to generalize findings.
Definitions of Terms
• Managerial Competencies: Skills and attributes required for effective leadership.
• Business Success: The ability of an organization to achieve financial and operational goals.
• Strategic Planning: The process of setting long-term business goals.
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